Incidents reported on status page for Zernio https://status.zernio.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b2b26fe9a73f78b21d614900665ecd03.png https://status.zernio.com/ en https://status.zernio.com/incident/880964 Mon, 27 Apr 2026 13:21:00 -0000 https://status.zernio.com/incident/880964#d4827e8801c64852bf288e2d80c9871576fd2d50eb8bf7dfd90fae06fce2aadb Instagram Graph API is intermittently failing to fetch media when we send a post for publishing, even when the media URL is public and returns HTTP 200 from everywhere else. The error surfaces in your dashboard as "Media fetch failed, retrying..." and the post ends up in failed after our 4 retry attempts. Meta's underlying error code is 9004 / subcode 2207052 (images) and 2207076 (video). This is being widely reported by other developers in Meta's community thread, with reports starting April 2 and waves recurring through April 27. No official statement from Meta yet. What we're doing Not auto-retrying inside the storm. We cap at 4 attempts to avoid burning your Instagram rate limit while Meta is unstable. Monitoring globally. Once the error rate drops below 20/hour for an hour and customer hosts stay clean for 2 hours, we auto-requeue the posts that failed during the window. You won't have to retry one-by-one. Tracking the Meta thread for any official update. What you can do Don't bulk-retry. Manual single retries sometimes work on the 2nd or 3rd try, mass retries just waste your IG limit. Don't reconnect your IG account. Tested, doesn't change anything. Don't switch CDN. Reports show every host is affected equally. TikTok, X, LinkedIn, YouTube, Facebook, Threads are unaffected. If you want us to confirm whether specific failed posts match this incident, reply with the post IDs and we'll check. We'll update this post as it evolves. Not on us this time, still our problem https://status.zernio.com/incident/880243 Fri, 24 Apr 2026 17:44:00 -0000 https://status.zernio.com/incident/880243#a56e297fa15d01dbb6589dc931b4eb1c479011a92a677074a73ccb5d426cb257 We are currently experiencing an issue affecting the ability to reply to comments on Instagram through our platform. After investigation, we have confirmed that this behavior is caused by a bug on Meta/Instagram’s side, and is not originating from our systems. What’s happening: Replies to existing comments on Instagram posts may fail or not be published correctly. What is working as expected: Creating top-level comments (POST /v1/inbox/comments/{postId} without a commentId) continues to work normally. Sending DMs to commenters via /private-reply is functioning correctly. Comment automations are still successfully sending the DM portion. What we’re doing: We have verified the root cause and reported the issue to Meta. We are actively monitoring the situation and will provide updates as soon as more information becomes available. What you can do: At this time, there is no workaround within our platform for replying to comments. If urgent, replies may need to be posted directly through the Instagram app. We understand how important this functionality is and will keep you informed of any progress or resolution. https://status.zernio.com/ Wed, 15 Apr 2026 10:21:31 +0000 https://status.zernio.com/#348dc151c0c40da3933e1412ae963ecc50ec9fe51847dd355744f8d8fe06aee2 Queue Scheduler recovered https://status.zernio.com/ Wed, 15 Apr 2026 10:17:24 +0000 https://status.zernio.com/#348dc151c0c40da3933e1412ae963ecc50ec9fe51847dd355744f8d8fe06aee2 Queue Scheduler went down https://status.zernio.com/ Wed, 15 Apr 2026 01:11:26 +0000 https://status.zernio.com/#cc3349d3ebb0d272b8ed82ffcc0362f7de47710d25c848d8553e2c26089ba7d4 Queue Scheduler recovered https://status.zernio.com/ Wed, 15 Apr 2026 01:07:18 +0000 https://status.zernio.com/#cc3349d3ebb0d272b8ed82ffcc0362f7de47710d25c848d8553e2c26089ba7d4 Queue Scheduler went down https://status.zernio.com/ Tue, 14 Apr 2026 22:30:31 +0000 https://status.zernio.com/#e58512f54d72e1bc5d347041f9ca14d08c98ef52169ecb839f06c5fe77cfba60 Queue Scheduler recovered https://status.zernio.com/ Tue, 14 Apr 2026 22:22:20 +0000 https://status.zernio.com/#e58512f54d72e1bc5d347041f9ca14d08c98ef52169ecb839f06c5fe77cfba60 Queue Scheduler went down https://status.zernio.com/ Tue, 14 Apr 2026 20:13:22 +0000 https://status.zernio.com/#08161ed7af7a94622544ca5ebff2789b8201da55e0fb63db581d35fea13f6a75 Queue Scheduler recovered https://status.zernio.com/ Tue, 14 Apr 2026 20:08:19 +0000 https://status.zernio.com/#08161ed7af7a94622544ca5ebff2789b8201da55e0fb63db581d35fea13f6a75 Queue Scheduler went down https://status.zernio.com/ Tue, 14 Apr 2026 14:33:38 +0000 https://status.zernio.com/#7bf086d49c80f84c0e7f114f12805b4a02776ba5c97731e784e36a28f292d5fd Queue Scheduler recovered https://status.zernio.com/ Tue, 14 Apr 2026 14:28:28 +0000 https://status.zernio.com/#7bf086d49c80f84c0e7f114f12805b4a02776ba5c97731e784e36a28f292d5fd Queue Scheduler went down https://status.zernio.com/ Tue, 14 Apr 2026 10:11:19 +0000 https://status.zernio.com/#53d925a49ec2cc6cb06a1d349ca7d474971f468b29598d491fc3ddd04f1ae281 Queue Scheduler recovered https://status.zernio.com/ Tue, 14 Apr 2026 10:07:17 +0000 https://status.zernio.com/#53d925a49ec2cc6cb06a1d349ca7d474971f468b29598d491fc3ddd04f1ae281 Queue Scheduler went down https://status.zernio.com/ Mon, 13 Apr 2026 22:14:37 +0000 https://status.zernio.com/#e1bed52e77bdce34abbf0bfdf8c8807ef8e44b9ebd2dfbaa9f876aa14877b44d Queue Scheduler recovered https://status.zernio.com/ Mon, 13 Apr 2026 22:07:41 +0000 https://status.zernio.com/#e1bed52e77bdce34abbf0bfdf8c8807ef8e44b9ebd2dfbaa9f876aa14877b44d Queue Scheduler went down https://status.zernio.com/ Mon, 13 Apr 2026 20:28:33 +0000 https://status.zernio.com/#56be18cb200c0b6f7f96687d9886166fd6893cabb35946b2bb6ab876c9185f88 Queue Scheduler recovered https://status.zernio.com/ Mon, 13 Apr 2026 20:27:40 +0000 https://status.zernio.com/#56be18cb200c0b6f7f96687d9886166fd6893cabb35946b2bb6ab876c9185f88 Queue Scheduler went down https://status.zernio.com/ Mon, 13 Apr 2026 17:19:33 +0000 https://status.zernio.com/#1cca06a662ced503947f333385a2c29536761279e41d9f278a9d672cf5674dde Queue Scheduler recovered https://status.zernio.com/ Mon, 13 Apr 2026 17:17:18 +0000 https://status.zernio.com/#1cca06a662ced503947f333385a2c29536761279e41d9f278a9d672cf5674dde Queue Scheduler went down https://status.zernio.com/incident/858458 Fri, 27 Mar 2026 07:34:00 -0000 https://status.zernio.com/incident/858458#385b3e662a1506f55f78401283e9904b4d0122df80478b7ea7dbf8155fde80ac We’re back! TikTok publishing should be up and running. Thanks for bearing with us. https://status.zernio.com/incident/858458 Wed, 25 Mar 2026 20:39:00 -0000 https://status.zernio.com/incident/858458#5b4434bc8568ffedc989743ea8a1c375eac4bfdcbede353573a897f5df45155d We are currently experiencing an issue affecting TikTok publishing from Zernio. Some posts are failing during the upload process and are not appearing on TikTok. This is caused by an ongoing issue with TikTok’s API, which is impacting the delivery of certain posts. Our team is aware of the situation and is closely monitoring it while awaiting a resolution from TikTok. https://status.zernio.com/ Sun, 15 Mar 2026 17:45:18 +0000 https://status.zernio.com/#5a8ea449f07875734697730648f42cfb857c8e81b8d8422df58d1a63135bdb82 Queue Scheduler recovered https://status.zernio.com/ Sun, 15 Mar 2026 17:37:30 +0000 https://status.zernio.com/#5a8ea449f07875734697730648f42cfb857c8e81b8d8422df58d1a63135bdb82 Queue Scheduler went down https://status.zernio.com/ Fri, 06 Mar 2026 10:16:37 +0000 https://status.zernio.com/#6275720d6d6e32222d35537c537cf371e8fcea09b5bb4952fc3e1f1bd4c27290 Queue Scheduler recovered https://status.zernio.com/ Fri, 06 Mar 2026 10:01:35 +0000 https://status.zernio.com/#6275720d6d6e32222d35537c537cf371e8fcea09b5bb4952fc3e1f1bd4c27290 Queue Scheduler went down https://status.zernio.com/ Mon, 16 Feb 2026 14:01:05 +0000 https://status.zernio.com/#1496743177a3cc74c48dfcedd2e8be1bdb944583386692abecbd9036611db69f Stuck Posts Recovery recovered https://status.zernio.com/ Mon, 16 Feb 2026 12:56:21 +0000 https://status.zernio.com/#1496743177a3cc74c48dfcedd2e8be1bdb944583386692abecbd9036611db69f Stuck Posts Recovery went down https://status.zernio.com/ Sun, 15 Feb 2026 12:40:42 +0000 https://status.zernio.com/#1b1a5f369b2b59690c00f94e543b94f30ecae705b8224adbddce6b3420b0d36c Stuck Posts Recovery recovered https://status.zernio.com/ Sun, 15 Feb 2026 12:33:36 +0000 https://status.zernio.com/#2c9a7c978694bc276b652d137cb90ed6c751ff2c375096f6098480ec8cc8f6e6 Queue Scheduler recovered https://status.zernio.com/ Sun, 15 Feb 2026 12:23:50 +0000 https://status.zernio.com/#cb05fe11923b69672abaf08d465f5ac9db0d60f9bbae2cb0d126a503dcccc45e Publishing Scheduler recovered https://status.zernio.com/ Sun, 15 Feb 2026 12:04:04 +0000 https://status.zernio.com/#cb05fe11923b69672abaf08d465f5ac9db0d60f9bbae2cb0d126a503dcccc45e Publishing Scheduler went down https://status.zernio.com/ Sun, 15 Feb 2026 11:49:33 +0000 https://status.zernio.com/#204c5d36cfbc76a57fa215f09d06409965bcdc12c7cabdcc742329f6e6ab427f Publishing Scheduler recovered https://status.zernio.com/ Sun, 15 Feb 2026 09:46:59 +0000 https://status.zernio.com/#204c5d36cfbc76a57fa215f09d06409965bcdc12c7cabdcc742329f6e6ab427f Publishing Scheduler went down https://status.zernio.com/ Sun, 15 Feb 2026 09:33:23 +0000 https://status.zernio.com/#7bac7a5fb2e80659b0b34c2ebd19a0510de9d7c9df6a909705e78aa0239b8b04 Publishing Scheduler recovered https://status.zernio.com/ Sun, 15 Feb 2026 09:08:00 +0000 https://status.zernio.com/#7bac7a5fb2e80659b0b34c2ebd19a0510de9d7c9df6a909705e78aa0239b8b04 Publishing Scheduler went down https://status.zernio.com/ Sun, 15 Feb 2026 08:57:27 +0000 https://status.zernio.com/#2c9a7c978694bc276b652d137cb90ed6c751ff2c375096f6098480ec8cc8f6e6 Queue Scheduler went down https://status.zernio.com/ Sun, 15 Feb 2026 08:56:42 +0000 https://status.zernio.com/#1b1a5f369b2b59690c00f94e543b94f30ecae705b8224adbddce6b3420b0d36c Stuck Posts Recovery went down https://status.zernio.com/ Sun, 15 Feb 2026 08:47:41 +0000 https://status.zernio.com/#58291cec73ffcfb082f78cede18eefbfc4d3cce00cc63f0f679b64feeec0dc66 Queue Scheduler recovered https://status.zernio.com/ Sun, 15 Feb 2026 08:46:34 +0000 https://status.zernio.com/#58291cec73ffcfb082f78cede18eefbfc4d3cce00cc63f0f679b64feeec0dc66 Queue Scheduler went down https://status.zernio.com/ Sun, 15 Feb 2026 08:33:36 +0000 https://status.zernio.com/#2676576eeb3105ecb5119d0d83599061cb6d37a06cc80f30988740c48321322b Queue Scheduler recovered https://status.zernio.com/ Sun, 15 Feb 2026 08:27:12 +0000 https://status.zernio.com/#2676576eeb3105ecb5119d0d83599061cb6d37a06cc80f30988740c48321322b Queue Scheduler went down https://status.zernio.com/ Sun, 15 Feb 2026 08:09:43 +0000 https://status.zernio.com/#ed159cfe4450427febeee030622c70811a0288d732d92ba2aaa8b6a8bb27727a Queue Scheduler recovered https://status.zernio.com/ Sun, 15 Feb 2026 08:04:25 +0000 https://status.zernio.com/#ed159cfe4450427febeee030622c70811a0288d732d92ba2aaa8b6a8bb27727a Queue Scheduler went down https://status.zernio.com/ Fri, 13 Feb 2026 17:10:22 +0000 https://status.zernio.com/#aa513055ec752822c0d1406b81458e6ab57067bd25244e205414fe5386cd53bd Stuck Posts Recovery recovered https://status.zernio.com/ Fri, 13 Feb 2026 17:07:34 +0000 https://status.zernio.com/#9530087ff48519257dcb1e2d3007d92c92b3a24df8f53af863ae0b6893a41598 Publishing Scheduler recovered https://status.zernio.com/ Fri, 13 Feb 2026 17:07:29 +0000 https://status.zernio.com/#8e3191e3d904e5b6925708da1e0922046f3e23fbc51393617eab755937a12879 Queue Scheduler recovered https://status.zernio.com/ Fri, 13 Feb 2026 17:06:00 +0000 https://status.zernio.com/#aa513055ec752822c0d1406b81458e6ab57067bd25244e205414fe5386cd53bd Stuck Posts Recovery went down https://status.zernio.com/ Fri, 13 Feb 2026 17:02:26 +0000 https://status.zernio.com/#9530087ff48519257dcb1e2d3007d92c92b3a24df8f53af863ae0b6893a41598 Publishing Scheduler went down https://status.zernio.com/ Fri, 13 Feb 2026 16:48:50 +0000 https://status.zernio.com/#f4055fe5a8e82d6afb8f73bab1fc3bad151e76bc7925c6c7683a0b43f2ff2060 Publishing Scheduler recovered https://status.zernio.com/ Fri, 13 Feb 2026 16:37:13 +0000 https://status.zernio.com/#f4055fe5a8e82d6afb8f73bab1fc3bad151e76bc7925c6c7683a0b43f2ff2060 Publishing Scheduler went down https://status.zernio.com/ Fri, 13 Feb 2026 16:30:22 +0000 https://status.zernio.com/#8e3191e3d904e5b6925708da1e0922046f3e23fbc51393617eab755937a12879 Queue Scheduler went down https://status.zernio.com/ Fri, 13 Feb 2026 16:19:00 +0000 https://status.zernio.com/#104984daf4b91f366073e0eef248625f485af58dc31a7d88ea518d147d6850ed Queue Scheduler recovered https://status.zernio.com/ Fri, 13 Feb 2026 16:15:58 +0000 https://status.zernio.com/#1f4966c4a1e7ed21c7c4078438a3cac75db7c421e7c39547684d0c9f7d1fcf9f Publishing Scheduler recovered https://status.zernio.com/ Fri, 13 Feb 2026 16:09:14 +0000 https://status.zernio.com/#1f4966c4a1e7ed21c7c4078438a3cac75db7c421e7c39547684d0c9f7d1fcf9f Publishing Scheduler went down https://status.zernio.com/ Fri, 13 Feb 2026 16:03:27 +0000 https://status.zernio.com/#104984daf4b91f366073e0eef248625f485af58dc31a7d88ea518d147d6850ed Queue Scheduler went down https://status.zernio.com/ Fri, 13 Feb 2026 15:20:37 +0000 https://status.zernio.com/#a837a0be3d27d8d5435fb82c489d6af1def50770a4456df8cebed79d7029bb56 Stuck Posts Recovery recovered https://status.zernio.com/ Fri, 13 Feb 2026 14:09:04 +0000 https://status.zernio.com/#4641d246f62adef93fdda3083cff0adf5f068d300e416e780412f4952bb9cdcb Queue Scheduler recovered https://status.zernio.com/ Fri, 13 Feb 2026 14:06:46 +0000 https://status.zernio.com/#48131744653e8eb1776087479cb148d8a1d8807ab9039f2119b58a5d58a06209 Publishing Scheduler recovered https://status.zernio.com/ Fri, 13 Feb 2026 14:06:12 +0000 https://status.zernio.com/#a837a0be3d27d8d5435fb82c489d6af1def50770a4456df8cebed79d7029bb56 Stuck Posts Recovery went down https://status.zernio.com/ Fri, 13 Feb 2026 14:05:29 +0000 https://status.zernio.com/#48131744653e8eb1776087479cb148d8a1d8807ab9039f2119b58a5d58a06209 Publishing Scheduler went down https://status.zernio.com/ Fri, 13 Feb 2026 13:57:50 +0000 https://status.zernio.com/#4641d246f62adef93fdda3083cff0adf5f068d300e416e780412f4952bb9cdcb Queue Scheduler went down https://status.zernio.com/ Fri, 13 Feb 2026 13:45:24 +0000 https://status.zernio.com/#7c8d3de5f75f9e552b93884ba4d68216d5d35672d5d441e9af6cfde04e9740cf Queue Scheduler recovered https://status.zernio.com/ Fri, 13 Feb 2026 13:45:05 +0000 https://status.zernio.com/#7c8d3de5f75f9e552b93884ba4d68216d5d35672d5d441e9af6cfde04e9740cf Queue Scheduler went down https://status.zernio.com/ Wed, 11 Feb 2026 11:00:43 +0000 https://status.zernio.com/#3ca069f13bebfe2b1990abe6704d4d600698256e31b16ce3264c5091857de0b2 Stuck Posts Recovery recovered https://status.zernio.com/ Wed, 11 Feb 2026 10:55:47 +0000 https://status.zernio.com/#9a981273f2b2179af428ac0c988f6fdf1dceb57f825fced08f92ddf42c67ea83 Publishing Scheduler recovered https://status.zernio.com/ Wed, 11 Feb 2026 10:35:56 +0000 https://status.zernio.com/#3ca069f13bebfe2b1990abe6704d4d600698256e31b16ce3264c5091857de0b2 Stuck Posts Recovery went down https://status.zernio.com/ Wed, 11 Feb 2026 10:25:01 +0000 https://status.zernio.com/#9a981273f2b2179af428ac0c988f6fdf1dceb57f825fced08f92ddf42c67ea83 Publishing Scheduler went down https://status.zernio.com/ Wed, 11 Feb 2026 10:11:21 +0000 https://status.zernio.com/#3d7ac42b1678976e1be38b4c5421cfcc484873ba050fc49d78b98657c555846f Publishing Scheduler recovered https://status.zernio.com/ Wed, 11 Feb 2026 10:07:42 +0000 https://status.zernio.com/#3d7ac42b1678976e1be38b4c5421cfcc484873ba050fc49d78b98657c555846f Publishing Scheduler went down https://status.zernio.com/ Wed, 11 Feb 2026 10:00:03 +0000 https://status.zernio.com/#0c5596b1fcec22f5fcf73bdde1524062e75e3516be20b0586eb0c5cb1cc1b968 Publishing Scheduler recovered https://status.zernio.com/ Wed, 11 Feb 2026 09:56:10 +0000 https://status.zernio.com/#0c5596b1fcec22f5fcf73bdde1524062e75e3516be20b0586eb0c5cb1cc1b968 Publishing Scheduler went down https://status.zernio.com/ Wed, 11 Feb 2026 09:42:02 +0000 https://status.zernio.com/#40ab0a42c0335eacf09120c502060219ab039fa91cbe8b2e58079ffb188ddce5 Publishing Scheduler recovered https://status.zernio.com/ Wed, 11 Feb 2026 09:38:31 +0000 https://status.zernio.com/#5698a3bf0c6c7771bff4216cc34f224f769fbfcba863560b5568539742428483 Stuck Posts Recovery recovered https://status.zernio.com/ Tue, 10 Feb 2026 17:45:42 +0000 https://status.zernio.com/#5698a3bf0c6c7771bff4216cc34f224f769fbfcba863560b5568539742428483 Stuck Posts Recovery went down https://status.zernio.com/ Tue, 10 Feb 2026 17:23:32 +0000 https://status.zernio.com/#40ab0a42c0335eacf09120c502060219ab039fa91cbe8b2e58079ffb188ddce5 Publishing Scheduler went down https://status.zernio.com/ Tue, 10 Feb 2026 17:14:14 +0000 https://status.zernio.com/#96e8c476784df1b06a471a82a3ba5f6ebcf0e1419a078b89f29c79aaa1dad3f6 Publishing Scheduler recovered https://status.zernio.com/ Tue, 10 Feb 2026 17:00:38 +0000 https://status.zernio.com/#96e8c476784df1b06a471a82a3ba5f6ebcf0e1419a078b89f29c79aaa1dad3f6 Publishing Scheduler went down